Problem specific to one user on the PC:
whenever he tries to use any of the capture screen or window functions PMView just terminates. It does not happen if another user is logged in. Version 2.32. Reinstall has been performed. Matrox G450 DualHead and he is using the dual function to show the desktop on two monitors. Any idea what could cause this in the user settings ?

I haven't heard of this problem before. Does pmview /log=pmview.log log any information ?

Have you upgraded the Matrox driver to the latest version?


------------------
Peter Nielsen (peter@pmview.com) "If you can dream it, you can do it" JFK.

The user solved the problem by deleting his profile in the Documents and Settings folder. When he logged on he came up with a clean desktop and the PMView problem was gone.

Regards
Jørgen
SDC
Ballerup, Denmark

I am having the same problem the user described. I am running Win2K. It worked this afternoon. Logged off and shutdown the system. Rebooted. Started the same set of applications and now when I try to capture a screen it either hangs (go to task mgr and kill PMView) or PMView just disappears. Downloaded and reinstalled PMview again. And Same thing happens.

Started pmview /log and the log file looks like this:

PMView 2000 Mar 26 2002
Windows NT 5.00 Service Pack 2 build 2195 @ 1024x768, 16 bits
Started Sun Nov 10 19:48:52 2002

Terminated normally.

---

..... now help.............

Does this happen regardless of what capture method you use (Instant, delayed, or hotkey) ?

Does this happen regardless of what part you're trying to capture (Window, Window Interior, Screen, or Area of screen) ?

Your log above indicates that PMView did not crash, but terminated gracefully. The log is only of value if it is from the run when things went wrong. Please do it again, crash PMView, and let me see the log.

Thanks,



Edited By Peter on 1037412068

I tried it again and tried it with capture a Window. PMView just died. The log is below:


===========================================
PMView 2000 Mar 26 2002
Windows NT 5.00 Service Pack 2 build 2195 @ 1024x768, 16 bits
Started Sun Nov 10 19:48:52 2002

Terminated normally.

---

PMView 2000 Mar 26 2002
Windows NT 5.00 Service Pack 2 build 2195 @ 1024x768, 16 bits
Started Sat Nov 16 19:14:09 2002

=============================================

Please change to these settings in "File->Capture->Setup":

-Set Capture method to "Delayed by 5 seconds"
-Disable "Include mouse pointer"
-Disable "Hide PMView and its dialogs"

Now try "File->Capture->Screen"

What happens? Does PMView die the instance you select "File->Capture->Screen", or does it die first when the 5 seconds have elapsed? If the latter is the case, do you get to hear the beep that PMView emits when the 5 second delay has elapsed?

Thanks,



Edited By Peter on 1037549366