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PMView Pro Forums _ PMView - Windows Technical Support _ Unable to Retrieve Printer Information - Unable to Print only in PM View

Posted by: Abeloff Nov 11 2002, 08:14 AM

After working fine for quite a while, this morning I can no longer print in PM View. I get a popup window that says', "unable to retrieve printer information"

I removed and reinstalled the printer driver (which is the latest version from HP) without any change.

Printing is fine within other applications.

Below is system information captured within PM View:

Application
Product name : PMView 2000 for Windows
Version : 2.32
Build : 17832
Graphics
Screen size : 1024x768 pixels
Bit depth : 32 bits
Plane count : 1 plane
Uses palette : No
Refresh rate : 60 Hz
Raster caps : 7E99
Screen
Physical size : 254x203 mm
Resolution : 96x96 dpi
Processor & memory
Number of CPUs : 1
CPU family : 15
CPU model : 2
CPU stepping : 4
Page size : 4096 bytes
Physical RAM : 511 MB
Operating system
Operating system : Windows NT
Version : 5.0 Service Pack 3
Build : 2195

Vic

Posted by: Peter Nov 11 2002, 10:14 AM

Stop PMView and start regedit. Then delete the PMView "Print" entry and all its subkeys:

HKEY_CURRENT_USER/Software/Nielsen Software/PMView/2.0/Print

Does this help?

Edited By Peter on 1037027725

Posted by: Abeloff Nov 11 2002, 10:58 AM

Peter,

Thank you. Deleting that key solved the printing problem. After the key was deleted, I went back restarted PM View and was able to print just like before.

Vic

Posted by: Peter Nov 17 2002, 02:33 PM

Thanks for letting me know that this solved the problem.

The next version will do this automatically. If PMView gets to the point that it cannot retrieve the printer information, it will reset the printer info (only the info stored in PMView's own registry, of course) and try again without it. This is the way it should be done and is arguably a bug in the current version (2.32) since it fails to reset to the default info if a problem appears.

Thanks,

Posted by: Vic Abeloff Nov 17 2002, 07:15 PM

You're welcome. I've been using PM View since it's OS/2 days and am a very happy user. Thanks for all you efforts.

Vic

Posted by: Dan Oct 3 2003, 06:58 PM

I had the same problem that Vic had. However, it was only after I added a new printer. I saw the other two printers I've used to print before in the registry. I deleted the Print keys and all of its subfolders as suggested but that did not help. I even uninstalled and reinstalled and that didn't help. In fact the Print key is not visible after I reinstalled PMView. Any suggestions???

Posted by: Peter Oct 3 2003, 07:13 PM

If you have PMView Pro, then right-click on the "Setup" button in the print dialog and select "Reset" from the popup menu.

Posted by: Dan Oct 3 2003, 09:49 PM

I'm running 2.32. I got it working again. I uninstalled PMView. I had about 20 printers installed and I just simply deleted them all but my default. I then installed PMView again and the printer worked. The PRINT keys are showing up in the registry now. Thanks for the quick response. Your support is awesome. I've been a long time registered user.

Daniel King

Posted by: Peter Oct 5 2003, 12:38 PM

I'm glad to hear that you got the problem solved. If one of the installed printer drivers is not returning the expected values, PMView 2000 v2.32 does not handle the situation well and you may end up in the situation you just described (just an error message and no print dialog). The best solution is to do exactly what you did, and delete all drivers.

FWIW, PMView Pro behaves better in this situation thanks to a few improvements in this area.

Thanks,