 Unable to Retrieve Printer Information - Unable to Print only in PM View |
| Unable to Retrieve Printer Information - Unable to Print only in PM View |
 Nov 11 2002, 08:14 AM
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Forum Member Group: Members Posts: 2 Joined: 11-November 02 From: Alburtis, PA Member No.: 126  |
After working fine for quite a while, this morning I can no longer print in PM View. I get a popup window that says', "unable to retrieve printer information"
I removed and reinstalled the printer driver (which is the latest version from HP) without any change. Printing is fine within other applications. Below is system information captured within PM View: Application Product name : PMView 2000 for Windows Version : 2.32 Build : 17832 Graphics Screen size : 1024x768 pixels Bit depth : 32 bits Plane count : 1 plane Uses palette : No Refresh rate : 60 Hz Raster caps : 7E99 Screen Physical size : 254x203 mm Resolution : 96x96 dpi Processor & memory Number of CPUs : 1 CPU family : 15 CPU model : 2 CPU stepping : 4 Page size : 4096 bytes Physical RAM : 511 MB Operating system Operating system : Windows NT Version : 5.0 Service Pack 3 Build : 2195 Vic -------------------- Take care,
Vic |
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Oct 5 2003, 12:38 PM
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 Forum Member Group: Admin Posts: 672 Joined: 14-March 00 From: Wilmington, North Carolina Member No.: 3 |
I'm glad to hear that you got the problem solved. If one of the installed printer drivers is not returning the expected values, PMView 2000 v2.32 does not handle the situation well and you may end up in the situation you just described (just an error message and no print dialog). The best solution is to do exactly what you did, and delete all drivers.
FWIW, PMView Pro behaves better in this situation thanks to a few improvements in this area. Thanks, -------------------- Peter Nielsen (peter@pmview.com) "If you can dream it, you can do it" JFK.
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Abeloff Unable to Retrieve Printer Information - Unable to Print only in PM View Nov 11 2002, 08:14 AM
Peter Stop PMView and start regedit. Then delete the PMV... Nov 11 2002, 10:14 AM Abeloff Peter,
Thank you. Deleting that key solved the p... Nov 11 2002, 10:58 AM Peter Thanks for letting me know that this solved the pr... Nov 17 2002, 02:33 PM Vic Abeloff You're welcome. I've been using PM View since it'... Nov 17 2002, 07:15 PM Dan I had the same problem that Vic had. However, it w... Oct 3 2003, 06:58 PM Peter If you have PMView Pro, then right-click on the "S... Oct 3 2003, 07:13 PM Dan I'm running 2.32. I got it working again. I unin... Oct 3 2003, 09:49 PM |
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