Unable to Retrieve Printer Information - Unable to Print only in PM View

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Unable to Retrieve Printer Information - Unable to Print only in PM View

Abeloff View Member Profile	Nov 11 2002, 08:14 AM Post #1
Forum Member Group: Members Posts: 2 Joined: 11-November 02 From: Alburtis, PA Member No.: 126	After working fine for quite a while, this morning I can no longer print in PM View. I get a popup window that says', "unable to retrieve printer information" I removed and reinstalled the printer driver (which is the latest version from HP) without any change. Printing is fine within other applications. Below is system information captured within PM View: Application Product name : PMView 2000 for Windows Version : 2.32 Build : 17832 Graphics Screen size : 1024x768 pixels Bit depth : 32 bits Plane count : 1 plane Uses palette : No Refresh rate : 60 Hz Raster caps : 7E99 Screen Physical size : 254x203 mm Resolution : 96x96 dpi Processor & memory Number of CPUs : 1 CPU family : 15 CPU model : 2 CPU stepping : 4 Page size : 4096 bytes Physical RAM : 511 MB Operating system Operating system : Windows NT Version : 5.0 Service Pack 3 Build : 2195 Vic -------------------- Take care, Vic

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Peter View Member Profile	Nov 11 2002, 10:14 AM Post #2
Forum Member Group: Admin Posts: 672 Joined: 14-March 00 From: Wilmington, North Carolina Member No.: 3	Stop PMView and start regedit. Then delete the PMView "Print" entry and all its subkeys: HKEY_CURRENT_USER/Software/Nielsen Software/PMView/2.0/Print Does this help? Edited By Peter on 1037027725 -------------------- Peter Nielsen (peter@pmview.com) "If you can dream it, you can do it" JFK.

Posts in this topic

Abeloff Unable to Retrieve Printer Information - Unable to Print only in PM View Nov 11 2002, 08:14 AM

Peter Stop PMView and start regedit. Then delete the PMV... Nov 11 2002, 10:14 AM

Abeloff Peter, Thank you. Deleting that key solved the p... Nov 11 2002, 10:58 AM

Peter Thanks for letting me know that this solved the pr... Nov 17 2002, 02:33 PM

Vic Abeloff You're welcome. I've been using PM View since it'... Nov 17 2002, 07:15 PM

Dan I had the same problem that Vic had. However, it w... Oct 3 2003, 06:58 PM

Peter If you have PMView Pro, then right-click on the "S... Oct 3 2003, 07:13 PM

Dan I'm running 2.32. I got it working again. I unin... Oct 3 2003, 09:49 PM

Peter I'm glad to hear that you got the problem solved. ... Oct 5 2003, 12:38 PM

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