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PMView Pro Forums _ PMView - Windows Technical Support _ Symantec Update Causes Pm View To Launch Very Slowly

Posted by: tluc88 Nov 16 2016, 04:30 PM


Last night we received an update for Symantec Endpoint Protection ( Definition File Version 161115009)
This has caused PMView to launch much more slowly ( <1 second previously to almost 15 seconds now). Obviously this has made browsing images much more difficult.
A process trace using Microsoft Promon run during PMView launch showed the process hitting the SEP files dozens (hundreds?) of times during launch.

The system admin added a central excetion for the PMView.exe process and this decreased the launch time from about 15 seconds down to about 4 seconds (and stopped it's interaction with SEP).
But it is still longer than usual. I suspect the remaining additional time is now due to some other Windows process used by PMview taking longer than previously to launch due to the new
SEP definitions.

This is NOT a PMView problem but an interaction with SEP. Just letting you know this is occurring.

Best Regards,

Posted by: tluc88 Dec 13 2016, 09:37 PM

Update: At some point in the last week or so, updates applied to Norton Internet Security have now made this Symantec product cause the same slow loading behavior with PMView. It appears to be not quite as slow, taking about 4 seconds for PMView to launch. A small work around: if you leave a PMView instance open minimized, any subsequence instances opened will load instantly. Just an fyi. All of this is under Windows 7 Pro BTW. Thanks, Toby

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